Refund Policy

Our Refund Policy

Thank you for purchasing from Hyeon Counseling. Because our products are digital downloads (PDF e-books), we have a strict no-refund policy once a product has been accessed or downloaded. This is a common practice for digital content to protect intellectual property.

We encourage you to read the product description carefully before making a purchase to ensure it meets your needs.

Exceptions — When Refunds Are Considered

We will consider refund requests in the following circumstances:

• Technical failure: The purchased file is corrupted, unreadable, or cannot be downloaded due to a technical error on our end.
• Duplicate charge: You were charged more than once for the same product due to a payment processing error.
• Product not delivered: You completed payment but did not receive access to the product and cannot download it from your account page within 24 hours.

How to Request a Refund

If you believe you qualify for a refund under the exceptions above, please contact us within 48 hours of your purchase:

Please include in your email:

• The email address used for your account
• The product name and purchase date
• A description of the issue you experienced
• Any relevant screenshots or error messages

Refund Processing

Once we review and approve your refund request, we will process it within 5–10 business days. Refunds are issued to the original payment method. Processing times may vary depending on your bank or card issuer.

All refunds are processed through Polar.sh (our payment processor). You will receive an email confirmation once your refund has been initiated.

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after downloading the product
• Failure to read the product description before purchase
• Technical issues caused by your own device, software, or internet connection
• Requests made more than 48 hours after purchase

Questions?

If you have any questions about our Refund Policy, please contact us at support@hyeon-counseling.com. We aim to respond to all inquiries within 1–2 business days.